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Homepage > Privacy Policy
QNAP Privacy Policy

QNAP website ( ) takes your privacy very seriously! We like you to understand your online privacy rights and the ways we collect, use and protect your personal information. We provide you with "QNAP Privacy Policy" to show you how we protect your privacy and we'll put the clear and obvious link on QNAP website for your easy access to this Privacy Policy.

Please read this privacy policy carefully. When visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website. If you have any question or suggestion, you could send email to .

QNAP website which is owned by QNAP Systems, Inc. provides services to our business partners, distributors, integrators, customers. For more information, please go to

1. What This Privacy Policy Covers
  This Privacy Policy only applies to QNAP website. It shows how we collect, receive and use your personal information when using our services and how we deal with personal information shared with our business partners.
2. Policy of Information Collection and Use

QNAP website collect your personal information based on "Computer-Processed Personal Data Protection Law". QNAP website will collect personal information when you register an account, use products or services, browse, place an order, inquire online, subscribe to a newsletter, request online technical support, or participate in a marketing and promotional offers.

QNAP website may collect information from our business partners or other companies. When you register, we will ask for information such as your name, email address, birth date, gender, ID number, phone number, occupation, industry, and personal interests, etc. Once you register on QNAP website and login our services, we'll identify who you are.

When you browse or inquire, QNAP website automatically records and keeps information of server logs from your browser including cookie information, IP address, type of Internet browser, number of visits, time spent, page viewed, browsing and clicking records, service records, and other records creates by servers.

Those information mentioned above are for the following purposes: to customize the advertisements and content, fulfill your requests for some products and services, inform you of our special events and new products, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external customers.
3. Policy of Personal Information Sharing and Disclosure

Information regarding you (such as name, address and phone number), your order, or the products you purchase will not be given, sold, or exchanged to anyone or organizations. After you register on QNAP website as a member, we use the personal information you provide only, within certain limitation in our services, to design services and activities, inform you of online and offline offers, products, services, and updates, customize your shopping processes, or share with our business partners, distributors, integrators, and customers.

We also collect, arrange, or reserve the non-personal information which we collect and records automatically (i.e., not by registration), such as IP address, time spent, type of Internet browser, browsing and clicking records, interests, hobbies, or shopping behaviors, etc. to meet users' needs or hold marketing events but we only do general analysis of all online users, not of the individual. Moreover, we may also share the analyzed data with our worldwide affiliates, business partners, advertisement distributors, or sponsors.

In some circumstances below, your personal information may be disclosed to other people or companies in the normal scope of business:
with your prior consent;
necessary to share your personal information before preparing and providing services or products which you need;
to maintain and improve products, services for management or other purposes;
to sign a contact with you;
to obey the requests by laws or the competent governmental or judicial authorities.
situations involving violations of the "QNAP Terms of Use", or potential damages to QNAP website or related third party.
4. Policy of e-mail and Advertisement
  We send you banner advertisements or e-mails indicated, "sent by QNAP" on behalf of your consent in advance. If you do not want to receive such mailing from us, you can easily get ways, instructions, or functions of how to opt-out from the links or attached on the advertisements or e-mails.
5. Policy of Cookies

For more convenient or personal services and easier personalized interactions, QNAP website will set cookies when you register or login and modify cookies when you logout. We use cookies for statistics of page views and analysis of bowering types to better understand page viewed and improve services. QNAP website shall not use the cookies by any improper or malicious means.

A cookie is the kind of recognizable short data, which is sent to your browser from a website's server and stored in your computer's hard drive to distinguish preferences of users. If allowed by your Internet browser, every website could send cookies to your browser. However, for protecting your privacy, your Internet browser only allows the website to gather cookies which sent by the website itself.

QNAP website may configure and get cookies from your computer. QNAP website allows the companies who post advertisements on our website to access cookies from your computer but other advertisers are not allowed.
  (1) Your Choices of Cookies
    You can configure your Internet browser to accept all cookies, block all cookies or to receive a warning when a cookie is set. If choosing to block all cookies, you may not use some personal services(such as personalized information)or engage some activities. Even if you won't accept cookies, you can use many services without any cookies involved.
  (2) How We Use Cookies
    QNAP website uses cookies in certain ways as below to:
keep track of your preferences or behaviors while you are using QNAP website. Ex: The language you choose to browse QNAP website.
display the most appropriate advertising banners based on your interests and activity on our website.
estimate and report visitors' number and traffics.
conduct research to improve content and services.
  (3) How QNAP website Co-works With Third Parties about The Cookies they send
    QNAP website allows other companies that show advertisements on our pages to set and access cookies in your computer. These companies' use of their cookies is subject to their own privacy policies, not "QNAP Privacy Policy". QNAP website is not responsible for the privacy policy of other websites.
6. The Ways to Collect and Use Information
  (1) IP Address
    QNAP website automatically receives and records your IP address which your browser sent us on our server when you login our website. We will store your IP address in our user registration databases.
IP addresses may be used for various purposes, including to:
send the most appropriate banners based on geographic area or information derived from your IP address. Many IP addresses are commonly associated with Internet service providers, educational institutions, government organizations or major corporations. Collected information derived from IP addresses may also be reported to advertisers.
estimate the total number of visitors from specific countries or regions all over the world.
help to identify customers.
  (2) Information Storage

Account Information
After registered and became a member of QNAP website, you can update your personal information by your ID and password, but not those personal information you provide in chat room or on BBS.

A temporary copy of your registration information is routinely backuped to prevent from accidental loss of your information in case of a server breakdown or human error. QNAP website keeps your account information active in our user registration databases in order to provide immediate access to your personal information each time you visit QNAP website.

Any personal information that we have copied may keep in backup database for some period of time after your deletion request. Therefore, your personal information might possibly keep in our archived records for a while after your account has been deleted.
Log Files
QNAP website's servers which send your web pages and advertising banners process and store an amount of information in so-called "log files" on a regular time schedule. These log files are used for analysis, research, auditing, and other purposes. Your information is stored in log files of some QNAP website's active server, until the information is transferred to the backup database.
7. Network Advertisers and Third-Party Ad Servers

Most of the advertisements, which are sent to your web browser, are made by QNAP. However, we also allow other companies, called third-party ad servers or ad networks, to provide advertisements on QNAP website. These companies may also send cookies to your computer.

If an advertiser asks QNAP website to show advertisements to certain visitors and you respond to that ad, the network advertiser or ad-server may think you as of the targeted audience they are trying to reach.

The personal information you disclose to other parties such as network advertisers, third-party ad servers, or other websites from the Internet are protected by their different privacy policies. These privacy policies of different network advertisers or third-party ad servers are not bound to "QNAP Privacy Policy". QNAP website is not responsible for their own privacy policies.
8. Confidentiality and Security

QNAP website always do our best to protect your online privacy and personal information. We limit access to your personal information to our employees who, we reasonably believe, need to do necessary works.

For your confidentiality and security, we use ID and password to secure your personal information. If necessary, we use SSL (Secure Socket Layers) encryption to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy.

It is important for you to protect your id, password, or any personal information. Do not disclose your personal information (especially password) to anyone. When finished using our services, please do not forget to logout your account. If you share a computer, whether it's in a public or private setting, be sure to sign off and close your browsers when finished using a shared computer.
9. Modify and Terminate Your Personal Information and Account

You can modify your personal information and account setting and have the rights to opt-in or opt-out special promotion activities and new services at any time.

You also can ask QNAP website to terminate your account any time by contacting with our web master. We will delete your account information from our registration databases as soon as possible.
10. Children's Privacy Protection

QNAP website will not collect personal information of children on purpose. If finding the personal information, which we collected, belongs to children, we'll delete it immediately. Without parents or guardians' approval, children are not allowed to use any services or do business transactions on QNAP website.

11. Changes to this Privacy Policy

We may amend this Privacy Policy at any time if necessary. We will notify you of significant changes in the way we handle your personal information by placing an obvious notice on QNAP website.

If you have any question about QNAP Privacy Policy, please contact with QNAP by email: or by phone: +886-2-8698-2000

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