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Why the screen is black when I login VioGate?
Applied Models:
  • VioCard-100
  • VioCard-300
  • VioGate-140
  • VioGate-340(340A)
Answer:

Please check the following:

  1. IE version is 5.0 or above.
  2. Check the security settings of IE in Tools/ Internet Options select it as Medium or lower.
  3. Virus scan program is turned off.
  4. If you are using Windows 2000 or XP, make sure your user account has authority to install software.
  5. Clear the cookies in your IE.
2009/6/19
Question ID:146
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