If the alarm recording of VioStor does not function, what should I do?
Applied Models:
NVR-101
NVR-1012
NVR-104P
NVR-104V
VioStor-101A
VioStor-101P
VioStor-101V
VioStor-2008
VioStor-2012
VioStor-201A
VioStor-201P
VioStor-201V
VioStor-5012
VioStor-5020
VioStor-8040
VioStor-8040U-RP
Answer:
Please login the administration page and go to Camera Settings-Alarm Settings. Make sure alarm recording is enabled for the camera.
When using Panasonic BB-HCM311 cameras, the camera firmware must be upgraded to v1.3 for alarm recording to work properly.
If VioStor is installed behind the router, VioStor would not receive the images to start alarm recording until you set up port mapping (virtual server) on the router and manually specify the alarm FTP server address of the camera in alarm settings page.
When alarm recording is enabled, make sure you have configured the number of days that alarm recordings will be retained in Camera Settings- Advanced Settings. Otherwise, the recordings may be overwritten.
