If the alarm recording of VioStor does not function, what should I do?
Please login the administration page and go to Camera Settings-Alarm Settings. Make sure alarm recording is enabled for the camera.
When using Panasonic BB-HCM311 cameras, the camera firmware must be upgraded to v1.3 for alarm recording to work properly.
If VioStor is installed behind the router, VioStor would not receive the images to start alarm recording until you set up port mapping (virtual server) on the router and manually specify the alarm FTP server address of the camera in alarm settings page.
When alarm recording is enabled, make sure you have configured the number of days that alarm recordings will be retained in Camera Settings- Advanced Settings. Otherwise, the recordings may be overwritten.