Why can't I find my VioStor in QNAP Finder?

Applied Models:

  • NVR-101
  • NVR-1012
  • NVR-104P
  • NVR-104V
  • VioStor-101A
  • VioStor-101P
  • VioStor-101V
  • VioStor-2008
  • VioStor-2012
  • VioStor-201A
  • VioStor-201P
  • VioStor-201V
  • VioStor-5012
  • VioStor-5020
  • VioStor-8040
  • VioStor-8040U-RP


Please do the following:

  1. Check if the VioStor is turned on.
  2. Make sure the PC and the NVR(VioStor) are in the same subnet.
  3. Check the network connection of the computer and the VioStor.
  4. Refresh QNAP Finder and check the IP address of the VioStor. Make sure you have turned off all firewall on your computer.