QNAP School > FAQ > System
I tried to login NVR by Finder. After entering the user name and password, an error message was shown and the login failed. Why?

Applied Models:

  • NVR-101
  • NVR-1012
  • NVR-104P
  • NVR-104V
  • VioStor-101A
  • VioStor-101P
  • VioStor-101V
  • VioStor-2008
  • VioStor-2012
  • VioStor-201A
  • VioStor-201P
  • VioStor-201V
  • VioStor-5012
  • VioStor-5020
  • VioStor-8040
  • VioStor-8040U-RP


This is caused by the IE plugin installed by Skype. Please uninstall Skype and reinstall it according to the steps below.

  1. Click “Options” at the bottom left.
  2. Disable “Install Skype Plugin for Internet Explorer”.
  3. Finish the Skype installation and try to use the Finder again.